Support

Questions, bugs or ideas? Email support@haydetech.com. We reply within two working days.

In the app, Settings › Help & feedback › Email us opens an email with your app and iOS version filled in, which helps us answer faster. It never includes your children's data.

Common questions

How do I restore my purchase on a new device?

Open Settings › Lifetime unlock › Restore purchase, signed in with the same Apple ID you bought with.

How do I move my data to a new iPhone?

Turn on Settings › Sync & backup › Sync with iCloud on both devices, or use Back up now… and then Restore from a backup… on the new phone.

Can I back up to Google Drive?

Yes. Settings › Sync & backup › Back up now…, then choose Google Drive, iCloud Drive or any location in the Files sheet.

Which growth charts does Pen Marks use?

CDC charts in the United States, WHO charts elsewhere, and national charts where the app includes them. You can change them in Settings › Growth charts.

Can I export my measurements?

Yes, always free: Settings › Privacy & data › Export › All data as CSV.

How do I delete my data?

Use Settings › Privacy & data › Delete all data…, or delete the app. If iCloud sync is on, also remove Pen Marks data in iOS Settings › your name › iCloud › Manage storage.

Can I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.